Tuesday, January 21, 2020

What Makes Good IT Decision Makers?

IT decision makers can be an alluring target. They are invariably looked upon as a group that is "right" and not subject to questioning.

They may seem easy to attract, but there is some value in addressing the human side of things. Those who have made big decisions can often be found at work enjoying their own company but "wanting" to do the right thing. That can help lead them in the right direction.

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Many IT decision makers seem to want the company to do well in spite of the decisions they make. They may even know the company is doing a good job but really want to help it succeed. Sometimes they may have ulterior motives, not least to try to buy themselves a promotion.

When you get to know decision makers, it is helpful to learn how they arrived at their decisions. Often these decisions have been made well before anyone was hired. It is simply their perception of the situation that has changed since they first saw it.

In order to make the right decision, you need to look at the factors involved and then look at those that would cause them to change their decisions. If a decision is made because it makes sense financially, in terms of timing, in terms of budget, in terms of product or service category etc, then it is a very sensible decision. However, if it is made by those who had no idea what they were doing, then it is not a sound decision.

If you find IT decision makers taking action because of what the rest of the group thinks, then you have not addressed the impact of that decision. You have simply created a perception within your organization that it is OK to take action without understanding the implications of doing so.
This means that you cannot see yourself as a good decision maker unless you understand how to view decisions you make with the wrong mindset. Most good decision makers in management also have the ability to change their mind when they are shown a scenario which no longer makes sense. They know when to step back and think about other alternatives.

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When you are working on making IT decision makers more effective you need to put a human element into the process. You need to approach them in a light that acknowledges their skills and abilities but also acknowledges that they are human and they might make mistakes.

Think about all the decisions you have made in your career. How many have been based on a decision made by a person you respected and trusted? Were you able to look at the consequences of those decisions and why they might not have been the right ones?

IT decision makers are usually embedded within a team that is highly motivated to get the job done. The implementation of those decisions will not cause much of a problem for the team as long as the decisions are implemented appropriately.

If the decisions are made at the behest of others without fully understanding the implications of making the decisions, then we can assume that these good IT decision makers will be less productive. They may not have any choice but to take action to avoid losing face and the subsequent embarrassment, which is simply unacceptable in an organization.

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